2017 Nissan Serena Highway Star Hybrid

I had never purchased a vehicle on-line before, so I was apprehensive about how it all worked. I need not have worried, Autoport was obviously experienced as they answered all my questions reassuringly and allayed my fears by explaining the process clearly to me. They informed me of progress as it happened, the clearance, the loading, the transporting, even the whereabouts of the ship and its ports of call. Whatever paper work was required of them, they informed me, asked me in a timely fashion for my documents. I never felt under pressure and was impressed with their efficiency. I was even met at the airport and taken to their depot where again, all the paperwork was completed, and the car was mine! But it didn't stop there. I can't read Japanese. However, my queries about how something worked on the dashboard were patiently explained. The car is going well! I would not hesitate to recommend this company, and method of purchasing, to anyone. And I am really enjoying the car.

That was so easy, absolutely zero stress. I got exactly what I wanted and saved a lot of money and time. Ryan kept me informed all the way of where the car was at, when it arrived in NZ and when it would be ready to collect. I was happy the price even included breakdown insurance, rego and petrol so when I picked it up there was nothing more to pay, just ready to go. Thanks I’ll buy from you again.

I've now imported two cars via Autoport, both PHEVs, and I am happy to report that on both occasions I found the process to be seamless. Each time their team took care of everything from pre-purchase inspection in Japan to compliance and vinning in NZ, providing email updates along the way - the only hard part was waiting for my vehicles to arrive! The only paperwork on my end was applying to NZTA for the Clean Car Rebate. So if you're seeking a specific model or trim level not available here, Autoport is the place I found mine, and I'll recommend them to anyone!

Start to finish the communication has been outstanding and the customer service top notch. Daniel and the team always kept me up to update with the progress of my vehicle, from leaving Japan to driving away in the car. They have done an awesome job at making the import process as simple as possible while they do all the hard work. I would highly recommend Autoport to anyone looking to import a vehicle and I’ll be using them again in the future.